Human error assessment and reduction technique (HEART) is a technique used in the field of
human reliability assessment (HRA), for the purposes of evaluating the
probability of a human error occurring throughout the completion of a specific task. From such analyses measures can then be taken to reduce the likelihood of errors occurring within a system and therefore lead to an improvement in the overall levels of safety. There exist three primary reasons for conducting an HRA; error identification, error quantification and error reduction. As there exist a number of techniques used for such purposes, they can be split into one of two classifications; first generation techniques and second generation techniques. First generation techniques work on the basis of the simple dichotomy of ‘fits/doesn’t fit’ in the matching of the error situation in context with related error identification and quantification and second generation techniques are more theory based in their assessment and
quantification of errors. ‘HRA techniques have been utilised in a range of industries including
healthcare,
engineering, nuclear, transportation and business sector; each technique has varying uses within different disciplines.
